Refund policy
REFUND POLICY
Last updated: August 5, 2026
COACHING, BOOKING DEPOSITS, AND PROFESSIONAL SERVICES
Refunds, credits, cancellations, and rescheduling for coaching services, booking deposits, speaking engagements, workshops, sponsorships, partnerships, and other professional services are determined by the written agreement applicable to that purchase.
The applicable proposal, invoice, checkout description, coaching agreement, speaker agreement, service agreement, sponsorship agreement, or contract may specify:
• Whether a deposit is refundable or nonrefundable
• Payment and installment deadlines
• Cancellation and rescheduling requirements
• Credits toward a future service
• Travel and accommodation commitments
• Administrative or cancellation fees
• Refund eligibility and processing terms
Customers should review the applicable written agreement before submitting payment. When a signed agreement conflicts with this general policy, the signed agreement controls for that service.
EVENT TICKETS
Event tickets are refundable when a written refund request is received at least seven full calendar days before the event’s scheduled start time.
Refund requests received fewer than seven calendar days before the event are nonrefundable. Tickets are also nonrefundable after the event begins or when the ticket holder does not attend.
If La Kesha Monet cancels an event and does not provide a replacement date or equivalent alternative, affected ticket holders will be eligible for a refund of the amount paid directly to La Kesha Monet for admission.
If an event is rescheduled, purchased tickets will remain valid for the new date. Any additional refund options will be communicated to affected ticket holders.
PHYSICAL PRODUCTS
All physical-product sales are final. We do not accept returns, refunds, or exchanges for:
• Change of mind
• Incorrect size, color, or format selected by the customer
• Personal preference
• Duplicate purchases submitted by the customer
• Items damaged after delivery
• Failure to review the product description
This final-sale policy does not remove any rights that cannot legally be waived.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If a physical item arrives damaged, defective, or materially different from the item ordered, contact bookings@lakeshamonet.com within seven calendar days of delivery.
Include:
• Your name
• Order number
• Description of the problem
• Clear photographs of the item and packaging
After review, we may provide a replacement, store credit, or refund when appropriate and legally required.
DIGITAL PRODUCTS
All digital-product sales are final.
Digital products include downloadable books, workbooks, templates, recordings, courses, resources, and other electronically delivered materials.
Refunds are not provided after purchasing or receiving access to a digital product. Exceptions may be considered for a verified duplicate charge or a technical problem that prevents delivery and cannot be resolved.
REFUND PROCESSING
Approved refunds will be issued to the original payment method when possible.
After a refund is issued, the financial institution or payment provider determines how long it takes to appear in the customer’s account.
SHIPPING COSTS
Original shipping charges are nonrefundable unless the order was incorrect, damaged, defective, or otherwise eligible for a refund under applicable law.
PAYMENT CONCERNS
Before initiating a payment dispute, contact bookings@lakeshamonet.com so the concern can be reviewed.
Do not email complete payment-card numbers, bank-account numbers, passwords, or other sensitive financial information.
CONTACT
La Kesha Monet
Email: bookings@lakeshamonet.com
Website: https://lakeshamonet.com