Shipping policy
SHIPPING POLICY
Last updated: August 5, 2026
ORDER PROCESSING
Physical-product orders are processed according to the timeframe displayed on the applicable product page, order confirmation, or checkout page.
Orders are not processed or shipped on federal holidays or other announced business closures.
High order volume, product launches, preorders, customized products, or circumstances beyond our reasonable control may require additional processing time.
SHIPPING METHODS AND COSTS
Available shipping methods, shipping charges, and estimated delivery timeframes are displayed during checkout based on the customer’s address and the items ordered.
The customer is responsible for reviewing all shipping charges before completing the purchase.
DELIVERY ESTIMATES
Delivery dates are estimates and are not guaranteed.
Carrier delays, severe weather, holidays, transportation interruptions, incorrect addresses, customs processing, and other circumstances beyond our reasonable control may affect delivery.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Contact bookings@lakeshamonet.com immediately if an address must be corrected. We cannot guarantee that an address can be changed after an order enters processing.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
TRACKING
Tracking information will be provided when available after the order ships.
Tracking may take additional time to update after a shipping label is created.
DELIVERED PACKAGES
If tracking states that a package was delivered but it cannot be located, customers should:
• Verify the shipping address
• Check around the delivery location
• Ask household members or building staff
• Contact the shipping carrier
• Contact bookings@lakeshamonet.com for additional assistance
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, defective, or materially different from what was ordered, contact bookings@lakeshamonet.com within seven calendar days of delivery.
Include the order number, a description of the concern, and clear photographs of the item and packaging.
INTERNATIONAL ORDERS
When international shipping is available, customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout states otherwise.
Customs processing may delay delivery.
FINAL-SALE PRODUCTS
All physical-product sales are final except when an item arrives damaged, defective, incorrect, or applicable law requires another remedy.
CONTACT
La Kesha Monet
Email: bookings@lakeshamonet.com
Website: https://lakeshamonet.com